Refund policy

aumuca Return and Refund Policy

Dear Valued Customer,

At aumuca, we are committed to ensuring your satisfaction with our products. To provide you with a seamless and transparent return and refund experience, we have established the following policy. Please read through it carefully, and feel free to contact us at contact@aumuca.com for any further assistance.

1. Return Procedure

To initiate a return, please follow these steps:

2. Eligibility Criteria for Return and Refund

For a successful return and refund, please ensure the following:

  • Product Condition: The item must be in the same condition as when you received it, unworn, unused, with tags, and in its original packaging.
  • Documentation: Provide the receipt or proof of purchase.

3. Return Timeframe

You have a period of 30 days from the date of receiving the product to apply for a return.

4. Refund Processing Time

Upon receiving and inspecting your return, we will promptly notify you of the approval status. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

5. No Return Handling Fees

We do not charge any handling fees for the return process.

6. Shipping Costs

aumuca will bear the cost of shipping for returns, ensuring a hassle-free experience for our valued customers.

7. Return Mailing Address

The specific mailing address for returns will be provided via email after you submit your return request.

8. Damages and Issues

Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or if you receive the wrong item, contact us promptly. We will assess the issue and take appropriate measures to rectify it.

9. Non-Returnable Items

Please be aware that we cannot accept returns for sale items or gift cards.

For any inquiries or concerns regarding returns, feel free to reach out to us at contact@aumuca.com.

Thank you for choosing aumuca. We appreciate your trust and look forward to providing you with exceptional service.

Best Regards,

aumuca Customer Service Team